Frequently Asked Questions

HOW DOES OTTAWA JUNK REMOVAL WORK?

We remove almost anything from anywhere and we take care of every step of the junk removal process — the hauling, loading and proper disposal. We even recycle and donate whatever possible! When our friendly, uniformed professionals arrive on-site for your appointment, they take a good look at everything you need removed as you walk us through what you need done. Before we start loading up, we provide you with an up-front, all-inclusive price for the removal based on how much space your stuff will take up in our truck. It’s that simple!

HOW MUCH DOES IT COST?

The cost is based on volume – the amount of space your materials take up in our 8 x 12 x 6 bin. You only pay for what we take away and the job is quoted up-front upon arrival, before the work begins, with no obligation. We have the best pricing in town and will be very clear about pricing once we’ve seen everything that needs to be removed. Minimum charge starts at $85 and our full bin is $498.

HOW SOON CAN I BOOK?

You may Book Now and select your preferred arrival date and time, months, weeks, days or hours in advance!

DO I HAVE TO BE THERE?

Provided we can access your materials and have a solid understanding as to what needs to be removed, we will call you once on site with an exact price. If you would like us to proceed with our Ottawa junk removal services we’ll process your credit card remotely upon completion. The items will have to be outside or under a carport as we cannot enter your home without the homeowner present. A receipt will be e-mailed to you promptly.

CAN YOU COME GIVE ME A QUOTE?

We always provide you with an up-front price upon arrival, based on how much material you have. If you like the price, we are prepared to take care of this for you right then and there.

WHAT IF I DON’T LIKE THE PRICE?

You are not obligated to agree to our services if your load size is larger than you expected.

WILL YOU ACCEPT COMPETITORS COUPONS?

Absolutely! Please provide the coupon to our junk removal experts before the work begins.

AM I CHARGED FOR A FULL LOAD IF I CAN’T FILL UP THE TRUCK?

You will only be charged for the amount of space you take up in our truck. The prices are always adjusted based on the amount of space used.

SHOULD I PROVIDE YOUR TEAMS WITH A DOLLY?

We’ve been serving Ottawa our junk removal expertise for over 5 years and come prepared to do the work! Every truck has a dolly, garbage bags, plastic bins, brooms, shovels and various small tools on board to ensure that your items are removed in a safe and efficient manner.

DO YOU PROVIDE DEMOLITION SERVICES?

With adequate notice, our staff can come to your location with the proper tools and break down your old shed or playground equipment. We would be happy to provide this service at no extra cost. We are a full service Ottawa junk removal business after all! This is what we do!

ARE YOU A FULLY INSURED JUNK REMOVAL BUSINESS?

Yes we are! We are fully licensed by the Ministry of Environment for residential and commercial Ottawa-Hull-Gatineau junk removal. Our staff and equipment are fully licensed and insured in case of accidental damage or injury. Our drivers are insured and have experience driving large scale commercial vehicles and we are registered with the Commercial Vehicle Operator’s Registration.

HOW LARGE ARE YOUR TRUCKS?

We have the largest Ottawa junk removal trucks in the industry. They can hold up to 20 cubic yards (400 cubic feet) worth of materials. Our trucks are 12 feet long, 8 feet wide and 6 feet high.

DO YOU OFFER A DISCOUNT FOR SENIORS?

We are happy to offer all seniors (65+) a 5% discount off pickups of 1/4 load or more.

WHAT DO YOU DO WITH THE JUNK?

We have a passion to recycle and to donate as much as possible. 70% of our loads are diverted from Ottawa landfills to recycling facilities and non-profit organizations such as Salvation Army or Habitat for Humanity. Visit our What We Donate page and you’ll be pleased at the lengthy list!

WHY ARE APPOINTMENTS IN TWO-HOUR WINDOWS?

We take great pride in our ability to arrive on time to every appointment. Due to the risk for unforeseen circumstances such as heavy traffic, busy transfer stations or jobs that are bigger than was anticipated; appointments are booked in two-hour slots to avoid being late for the next job.

WHEN SHOULD I EXPECT YOUR ARRIVAL?

Within your two-hour arrival window, you will receive a quick courtesy call from one of our professional junk removal experts to notify you when they are 15 minutes away.

DO YOU ALSO DELIVER DUMPSTER RENTALS?

Capital Bins is the Ottawa dumpster rental division of Capital Junk.

WHAT TYPE OF JUNK DO YOU REMOVE?

We will haul any object that can be lifted by two people that is non-hazardous, located in Ottawa and the surrounding areas. Materials and items such as:

• Furniture (Couches, Sofa-Beds, Mattresses, Chairs, Desks, Filing Cabinets, Tables, Wardrobes)
• Appliance Removal (Refrigerators, Freezers, Washer, Dryers, Microwaves, Dishwashers, Dehumidifiers)
• Garden Refuse (Branches, Logs, Grass, Leaves, Soil, Sod, Compost, Turf)
• Construction & Demolition Debris (Plaster, Drywall, Glass, Concrete, Bricks)
• Wood (Fencing, Firewood, Lumber, Plywood, Pallets)
• Roofing / Flooring (Tiles, Asphalt, Carpet, Ceramic & Wood Flooring, Shingles)
• Electronics (Televisions, Computers, Printers, Monitors, Fax Machines, Stereos)
• Household Items (Boxes, Books, Tools, Clothing, Bicycles, Lawn Mowers, Cardboard, Tires)

If You Have a Question That Isn’t Listed Here Please Call 613-825-0707 To Speak With a Representative; Or Send Us a Message to Info@CapitalJunk.ca